Application Support Engineer

Customer experienced, support oriented software engineer working with some of the most prominent companies in the US, Europe and Asia.

The Development Department is responsible for the development and maintenance of MapsIndoors, our world leading flagship of indoor navigation, and the supporting CMS.

Due to an increased number of customers and new solutions we now introduce this new role in our organization in order for us to assist customers and deliver top of class development assistance. 

You will be part of the Development team which is based in Aalborg (Denmark), however, physically you will sit in our Austin (TX) office and work closely  with sales engineers and project managers.

Your job:

As Application Support Engineer your key role is to support customers implementing their own solution on top of our MapsIndoors platform. This involves joining the customers’ development teams for a few weeks of which one or two typically are on-site and...

  • guide on software architecture and how to best make use of the MapsIndoors technology
  • develop customer specific software

You will work with many different customers ranging from some of the world's largest corporations and best known technology companies to smaller local companies. Your effort will impact millions of end users every day while giving you a unique opportunity of a very diverse work day and to gain knowledge of a large range of technologies, processes and work methods.

You should expect to travel to customers 6 - 8 weeks a year.

Your profile:

A successful Application Support Engineer needs to collaborate across the organization and with customers so interpersonal and customer service skills are just as important as technical skills.

We expect you to have an educational background within SW development and at least 3 - 5 years of experience from a similar role facing customers developing applications for iOS, Android, Mobile cross-platform and JavaScript.

Due to the variety of technologies and architectures of customers’ applications you must possess a broad skillset. The MapsIndoors platform support these frameworks (github.com/MapsIndoors), which are required skills in the position:

  • iOS (Objective-C)
  • Android (Java)
  • JavaScript

Furthermore, customers use various technologies, so it is advantageous to also know:

  • React Native
  • Xamarin 
  • Flutter 
  • Agile development methodologies and tools (Jira, Slack, Git)

You communicate fluently in English and proficiency in Spanish is an additional plus.

Personally you characterize yourself as:

  • Hard working - you possess a high drive and enjoy travelling
  • Customer oriented - you are eager to help
  • Results oriented - you set goals and head for them
  • Analytical - you quickly and systematically break down challenges and find a way through them
  • Team oriented - you believe in team work and are prepared to go the extra mile for your colleague.

Your expectations:

You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.

You can expect us to work together and pull together as a team.

You will experience modern office facilities with room for contemplation and an informal and dynamic company culture.

We offer a compensation package that matches your qualifications as well as flexitime, lunch, and retirement and healthcare plans.

MapsPeople - guiding you anywhere - anytime:

MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licencing products.

From our offices in Aalborg (HQ), Copenhagen, and Austin (USA), we strive to bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. JPMorgan Chase & Co., Kohl's, KPMG, Google, UEFA, Lego, City University of London, Copenhagen Airport, and many more.

We have a strong collaboration with Google Maps, and for several years, we have been a Google Maps Premier Partner.

At MapsPeople we value professionalism, creativity, and speed in an informal environment. 
We are 60+ dedicated employees who represent 16 different nationalities. To support our continued growth in 2020, we are recruiting a lot of new talent.

Application:

We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking on the 'Apply for this job'-button below. 

For more information, reach out to Talent Attraction & HR Manager, Kasper Vork Steffensen on kvs@mapspeople.com.


NOTE for candidates: To comply with European legislation regarding the processing of personal information (GDPR), we only accept applications and resumes via the MapsPeople career site (career.mapspeople.com). This means that only applications/resumes submitted via the career site are considered in the recruitment process. Applications and resumes sent to MapsPeople employees on e-mail are discarded without notice and without notification.
Be aware that some job sites that crawl our career site offer a "quick apply" button which in turn sends an email to us. Such e-mails are discarded and you will not receive a confirmation.

NOTE for headhunters/recruiting agencies: MapsPeople does not accept forwarding of any candidate resumes or candidate description from third parties including recruiting agencies or consultancy companies without an explicit and written agreement.
In case MapsPeople hires a candidate who has connected to MapsPeople or applied for a specific job via our career site (career.mapspeople.com) or by other means, MapsPeople cannot be held accountable as well as no fee or compensation what-so ever will be paid to any recruiting agency even if this recruiting agency has forwarded a resume for that same candidate without explicit and written agreement with MapsPeople.

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email
@mapspeople.com
  • Amine Naimi
  • Cristina Madrigal
  • Gary Wood
  • Jaana Westenius
  • Kasper Vork Steffensen
  • Matti Jensen
  • Scott Bell
  • Simon Laustsen
  • Toni Selvli-Buch
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