As we continue to grow, we are looking for additional team members to source and manage our enterprise customers and strategic partners in the DACH region.
As our Inside Sales Manager you will be a member of the global sales team taking care of our existing enterprise customers and strategic partners.
You will report in a matrix structure to the Country Manager for the DACH in Munich and Head of Global Customer Success in our HQ in Aalborg, Denmark. You don't have to be located in or near Munich yourself, as we expect this job to be done remote for the most part.
You will - in close collaboration with the Country Manager - manage the relationship with a portfolio of strategic accounts responsible for driving renewals, identifying upsell opportunities, and keeping our customers experience first class.
You will build account plans for each customer or partner and execute those plans to support the achievement of their goals with MapsIndoors and ensure their renewal.
Additionally, you will identify cross and upsell opportunities through proactive engagement with each customer.
Furthermore, you will play a key role in supporting the Country Manager in actively seeking new business opportunities and leading the outbound sales and business development.
You are comfortable communicating with a variety of business personas to identify key stakeholders for the success of the relationship and achieving common goals.
- Serve as the Primary point of contact for your portfolio of customers
- Build and execute strategic account plans
- Build and execute business development regional plan in close collaboration with the Country Manager
- Proactively engage with existing and future customers and partners to understand their needs
- Identify up-sell and cross-sell opportunities with existing customers and strategic partners
- Collaborate with Project Managers and Sales to onboard new MapsPeople customers
- Analyze customer data to create and maintain in-depth understanding of customer behavior, current usage, needs, and identifying areas for improvement
- Participate in development of internal process to optimize the customer experience
- Work cross-functionally to build relationships with the overall goal of delivering best in class customer experience
Experience from SaaS technology is a huge advantage.
You must have a competence for technical solutions and be able to understand customer use cases, technical requirements, and drive each use case to success. You identify creative approaches for your customers to ensure ROI.
You will be the perfect fit for this role if you have 3+ years of commercial account management experience (preferably from software/SaaS). You probably hold a relevant technical and/or commercial degree.
The most important thing is that you are passionate about building solid relations and taking care of our customers.
- Are a native German speaker, or speak German on fluent level
- Have a track record in sales, including managing contract renewals and growth opportunities
- Have experience in prospecting and nurture leads and contacts
- Communicate excellently in English. Additional languages such as Dutch, Italian or any Nordic language
- Must master a CRM-systems (we use Hubspot)
- Work independently in a fast-moving business environment
- Have experience with being part of an international team, preferably combined with a matrix structure
If you have relevant experience with web, Android, iOS solutions or Google Maps and/or other Map-providers it is a plus.
As a person, you are a true team player with a commercial mindset. Your flexible approach and strong interpersonal skills are part of what makes you great at managing customers. Furthermore, you are:
- Structured and organized
- Self-motivated and proactive
- Professional, conscientious and loyal
- Outgoing and have a global mindset
This position is officially located in our newly established German office in Munich, placed at the Danish Embassy.
You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.
As an organization MapsPeople consist of 90+ dedicated employees who represent 19 different nationalities. To support our continued growth, we are recruiting a lot of new talent.
In MapsPeople we work together and pull together as a team. Team spirit and diversity are some of the corner stones that make up our company culture. Our informal and dynamic atmosphere as well as our modern office facilities leave room for creativity as well as contemplation. We believe that is how you get the best working environment.
We offer a compensation package that matches your qualifications as well as flexitime, lunch, retirement- and healthcare plans.
MapsPeople - guiding you anywhere - anytime:
MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licensing products.
From our offices in Aalborg (HQ), Copenhagen, and Austin (USA), we strive to bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. Arlanda Airport, Golden State Warriors, Miami Dade College, Mobile World Congress, and many more.
We have a strong collaboration with Google Maps, and for several years, we have been a Google Maps Premier Partner.
At MapsPeople we value professionalism, creativity, and speed in an informal environment. We are 70+ dedicated employees who represent 17 different nationalities. To support our continued growth in 2021, we are recruiting a lot of new talent.
We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking on the 'Apply for this job'-button below.
There's no deadline for this position. We interview candidates continuously. We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking the 'Apply for this job'-button below.
For more information, reach out to Recruiter, Marcus Kaas, on phone +45 2764 4280 or e-mail firstname.lastname@example.org.
NOTE for candidates: To comply with European legislation regarding the processing of personal information (GDPR), we only accept applications and resumes via the MapsPeople career site (career.mapspeople.com). This means that only applications/resumes submitted via the career site are considered in the recruitment process. Applications and resumes sent to MapsPeople employees on e-mail are discarded without notice and without notification.
Be aware that some job sites that crawl our career site offer a "quick apply" button which in turn sends an email to us. Such e-mails are discarded and you will not receive a confirmation.
NOTE for headhunters/recruiting agencies: MapsPeople does not accept forwarding of any candidate resumes or candidate description from third parties including recruiting agencies or consultancy companies without an explicit and written agreement.
In case MapsPeople hires a candidate who has connected to MapsPeople or applied for a specific job via our career site (career.mapspeople.com) or by other means, MapsPeople cannot be held accountable as well as no fee or compensation what-so ever will be paid to any recruiting agency even if this recruiting agency has forwarded a resume for that same candidate without explicit and written agreement with MapsPeople.