Customer Success Manager

Do you have a proven track record in account management, building and developing strong customer relationships and have a natural interest in operational excellence with technical products?


Your job:

As our Customer Success Manager, you will be a part of the global Customer Success Management team taking care of our existing large- and strategic customers and partners across our product platforms. You will report to the Head of Global Customer Success.

You are responsible for the account management relationship of a portfolio of international accounts; responsible for driving new business, license renewals, identifying upsell opportunities and keeping our customers experience first class at all times. You are a part of the whole customer life cycle and will be responsible for developing strong relationships with customers as well as building business- and account plans for each account and executing upon these.

You are able to identify sales growth opportunities for cross- and upsell through proactive engagement with each customer, as well as securing and closing renewal opportunities.

You are comfortable communicating with personas across any organisation and -levels to identify key stakeholders for the success of the relationship and achieving common goals.

Experience from SaaS and/or Software is a huge advantage, at least you must possess a natural flair for technical solutions as you are able to understand customer use cases, the technical requirements and drive each use case to success.

You’re the innovator that identifies new approaches for your customers to ensure ROI. Your primary tasks and responsibilities include:

  • One point of contact for your portfolio of customers
  • Build account plans for existing customer and execute on those
  • Identify up- and cross-sell
  • Close all license renewals
  • Onboard new MapsPeople customers
  • Analyze customer data to create and maintain in-depth understanding of customer usage, needs and identifying next steps
  • Proactively engage with customers to understand their needs and to be on top of expectations
  • Participate in business development regarding internal process and workflow to optimize customer experience 
  • Work cross-functionally to build relationships with the overall goal of delivering best in class customer experience

Your profile:

We expect you to have a relevant technical and/or commercial degree and at least 8 years of commercial account management experience, preferably from software/SaaS. In addition, you:

  • have the ability to build and maintain strong relationships with various stakeholders
  • master CRM-systems (we use Hubspot)
  • have a track record in sales, and in managing and securing contract renewal and growth opportunities
  • communicate excellently in English. Additional languages such as Danish, French, Italian will be a strong advantage
  • work independently in a changeable and fast-moving business environment
  • have experience with being part of an international team, preferably combined with a matrix structure
  • have relevant experience with Web, Android, and iOS solutions


As a person you are a true team player with a commercial mindset. Your flexible approach and strong interpersonal skills are part of what makes you great at managing customers. Furthermore, you are:

  • self-motivated and proactive
  • structured and organized
  • professional, conscientious and loyal
  • outgoing and have a global mindset
 

Your expectations:

You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.

You can expect us to work together and pull together as a team.

You will experience modern office facilities with room for contemplation and an informal and dynamic company culture.

We offer a compensation package that matches your qualifications as well as flexitime, lunch, and retirement and healthcare plans.

MapsPeople - guiding you anywhere - anytime:

MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licensing products.

From our offices in Aalborg (HQ), Copenhagen, and Austin (USA), we strive to bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. Arlanda Airport, Golden State Warriors, Miami Dade College, Mobile World Congress, and many more.

We have a strong collaboration with Google Maps, and for several years, we have been a Google Maps Premier Partner.

At MapsPeople we value professionalism, creativity, and speed in an informal environment. 
We are 70+ dedicated employees who represent 17 different nationalities. To support our continued growth in 2021, we are recruiting a lot of new talent.

Application:

We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking on the 'Apply for this job'-button below. 

We want you to start November 1st 2021 or as soon as possible.

For more information, reach out to Recruiter, Ellen Øvig, on phone: +45 2834 5663 or elov@mapspeople.com.

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NOTE for candidates: To comply with European legislation regarding the processing of personal information (GDPR), we only accept applications and resumes via the MapsPeople career site (career.mapspeople.com). This means that only applications/resumes submitted via the career site are considered in the recruitment process. Applications and resumes sent to MapsPeople employees on e-mail are discarded without notice and without notification.
Be aware that some job sites that crawl our career site offer a "quick apply" button which in turn sends an email to us. Such e-mails are discarded and you will not receive a confirmation.

NOTE for headhunters/recruiting agencies: MapsPeople does not accept forwarding of any candidate resumes or candidate description from third parties including recruiting agencies or consultancy companies without an explicit and written agreement.
In case MapsPeople hires a candidate who has connected to MapsPeople or applied for a specific job via our career site (career.mapspeople.com) or by other means, MapsPeople cannot be held accountable as well as no fee or compensation what-so ever will be paid to any recruiting agency even if this recruiting agency has forwarded a resume for that same candidate without explicit and written agreement with MapsPeople.

Or, know someone who would be a perfect fit? Let them know!

Workplace & Culture

We have the privilege of working daily with talented, passionate, and diverse colleagues. We enjoy working as a team and helping each other across departments as we see diversity to be our strength. It’s our sense of open and including communication that makes our workplace fun, innovative, and dynamic.

MapsPeople culture is based on trust, and it's a great blend of dedication to tasks and humour. Our culture is professional and goal-oriented while also having room for fun. When we achieve our goals, we celebrate! With diverse social events, we keep our culture strong.

MapsPeople culture can be seen in everything we do, it guides us anywhere anytime.

Already working at MapsPeople?

Let’s recruit together and find your next colleague.

email
@mapspeople.com
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