Head of Global Customer Success

We are looking for A creative-minded commercial leader who has a natural interest in customer growth and constantly improving customer experience and commercial operations.

Your job:

This position is new at MapsPeople, and you get to create, develop, and implement commercial structures centered around both existing and new customers and partners. Your bright ideas are quickly translated into action.

We expect you to take responsibility and contribute to the achievement of our common goals, as well as being responsible for your team’s sales targets on existing accounts.

Reporting directly to our CCO and as a key member of the sales and marketing team, you bring Saas/CSM best practises and commercial leadership to support sales operations and business growth globally. You understand the business operations and customer needs, and you identify the key areas for improvements. It is also easy for you to adapt and facilitate the diverse sales operational disciplines.

You are a great support to our customer success managers as well as the global sales team, and communicate efficiently across the regional sales teams and other key stakeholders.You facilitate the work of  customer success managers and sales support colleagues by supporting customer life cycle processes, including account management, customer service and revenue growth.

The position includes a lot of communication, and establishing a good and professional relationship with both customers and employees is paramount. 

Concrete tasks and responsibilities in the job:

  • Define and implement global customer success disciplines, i.e. including metrics and up-sale strategies, based on best practices from other leading SaaS companies
  • Streamlining sales processes from pre-sales to after-sales
  • Leading and expanding the sales operations team (currently 4 employees in US and DK)
  • Continual training, developing and engaging of all sales operations team members
  • Customer life cycle; Onboard customers, Account management; Revenue growth targets
  • Creating, developing and executing operational sales processes and procedures e.g. to align with finance
  • Ensuring high level of internal communications cross-functionally and across regions
  • Supporting our CCO with ad hoc tasks and project management

Your profile:

You hold a relevant commercial degree, preferably a Master’s degree or equivalent. . We expect at least 7 years of experience from a tech company where you have been working with customer success and/or sales. In addition, you:

  • Have at least 3 years of international management experience, including experience with the US market
  • Have a strong track record in defining and implementing customer success disciplines and strategies within a successful SaaS business
  • Have a strong track record in sales and/or account management
  • Have experience with up-sale and growth strategies 
  • Have a natural interest in complex technical solutions
  • Have experience with working in a matrix organization
  • Communicate excellently in English, both in speech and in writing
  • Work independently in a changeable and fast-moving business environment

On a personal level, you:

  • Have a genuine interest in other people’s success
  • Are creative when it comes to improving business processes (outside-in approach)
  • Are willing to “walk the extra mile”
  • Are motivated for business development
  • Are highly professional and disciplined
  • Are team oriented and outgoing
  • Have a structured, yet pragmatic, mindset
  • Possess a high drive

Your expectations:

You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.

You can expect us to work together and pull together as a team.

You will experience modern office facilities with room for contemplation and an informal and dynamic company culture.

We offer a compensation package that matches your qualifications as well as flexitime, lunch, and retirement and healthcare plans.

MapsPeople - guiding you anywhere - anytime:

MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licencing products.

From our offices in Aalborg (HQ), Copenhagen, and Austin (USA), we strive to bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. JPMorgan Chase & Co., Kohl's, KPMG, Google, LinkedIn, UEFA, Lego, City University of London, Copenhagen Airport, and many more.

We have a strong collaboration with Google Maps, and for several years, we have been a Google Maps Premier Partner.

At MapsPeople we value professionalism, creativity, and speed in an informal environment. 
We are 65+ dedicated employees who represent 16 different nationalities. To support our continued growth in 2020, we are recruiting a lot of new talent.


We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking on the 'Apply for this job'-button below. 

For more information, reach out to HR Business Partner, Mark Hellerup Knudsen on phone: +45 2227 2629 or makn@mapspeople.com.

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NOTE for candidates: To comply with European legislation regarding the processing of personal information (GDPR), we only accept applications and resumes via the MapsPeople career site (career.mapspeople.com). This means that only applications/resumes submitted via the career site are considered in the recruitment process. Applications and resumes sent to MapsPeople employees on e-mail are discarded without notice and without notification.
Be aware that some job sites that crawl our career site offer a "quick apply" button which in turn sends an email to us. Such e-mails are discarded and you will not receive a confirmation.

NOTE for headhunters/recruiting agencies: MapsPeople does not accept forwarding of any candidate resumes or candidate description from third parties including recruiting agencies or consultancy companies without an explicit and written agreement.
In case MapsPeople hires a candidate who has connected to MapsPeople or applied for a specific job via our career site (career.mapspeople.com) or by other means, MapsPeople cannot be held accountable as well as no fee or compensation what-so ever will be paid to any recruiting agency even if this recruiting agency has forwarded a resume for that same candidate without explicit and written agreement with MapsPeople.

Or, know someone who would be a perfect fit? Let them know!

Workplace & Culture

We have the privilege of working daily with talented, passionate, and diverse colleagues. We enjoy working as a team and helping each other across departments as we see diversity to be our strength. It’s our sense of open and including communication that makes our workplace fun, innovative, and dynamic.

MapsPeople culture is based on trust, and it's a great blend of dedication to tasks and humour. Our culture is professional and goal-oriented while also having room for fun. When we achieve our goals, we celebrate! With diverse social events, we keep our culture strong.

MapsPeople culture can be seen in everything we do, it guides us anywhere anytime.

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