Customer-minded Application Support Engineer

Why this job: 

The Development Department is responsible for the development and maintenance of MapsIndoors, our world-leading flagship of indoor navigation.

Due to an increased number of customers and new solutions, we now introduce this new role in our organization in order for us to better assist customers by delivering top-of-class development assistance. 

You will be part of the Development team which is based in Nørresundby (DK), where you will work close to developers, but also together with sales engineers and project managers.

Your job:

As Application Support Engineer your key role is to support customers implementing their own solution on top of our MapsIndoors platform. This involves joining the customers’ development teams for a few weeks, of which one or two are typically on-site, and...

  • guide on software architecture, and how to best make use of the MapsIndoors technology
  • develop customer-specific software

You will work with many different customers, ranging from some of the world's largest corporations and best-known technology companies, to smaller, local companies. Your effort will impact millions of end users every day, while giving you a unique opportunity of a very diverse work day, as well as gaining knowledge of a large range of technologies, processes and work methods.

You should expect to travel to customers 6 - 8 weeks a year.

When not assisting a specific customer you will be improving the development support environment with additional showcase examples, tutorials, samples, documentation and other artifacts, which help customers succeed in their journey with MapsPeople.

Your profile:

A successful Application Support Engineer needs to collaborate both across the organisation and with customers, so interpersonal and customer service skills are as important as technical skills.

We expect you to have an educational background within software development, and at least 3 - 5 years of experience from a similar role, helping customers developing applications for iOS, Android, JavaScript and/or mobile cross-platform.

Due to the variety of technologies and architectures of customers’ applications you must possess a broad skill set. The MapsIndoors platform supports these frameworks (github.com/MapsIndoors), which are required skills for this position:

  • iOS (Objective-C)
  • Android (Java)
  • JavaScript

Furthermore, customers use other technologies which are advantageous to know of:

  • React Native
  • Xamarin
  • Other frameworks

Furthermore you are used to agile processes and technologies like:

  • Jira
  • Git

You communicate fluently in English. Proficiency in Spanish is an additional plus. 

Personally you characterize yourself as:

  • Hard-working - you possess a high drive and enjoy travelling
  • Customer-oriented - you are proud to help
  • Results-oriented - you set goals and head for them
  • Analytical - you quickly and systematically break down challenges, and find a way through them
  • Team-oriented - you believe in teamwork, and are prepared to go the extra mile for your colleagues

Your expectations:

You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.

You can expect us to work together and pull together as a team.

You will experience modern office facilities with room for contemplation and an informal and dynamic company culture.

We offer a compensation package that matches your qualifications as well as flexitime, lunch, and retirement and healthcare plans.

MapsPeople - guiding you anywhere - anytime:

MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licencing products.

From our offices in Aalborg (HQ), Copenhagen, and Austin (USA), we strive to bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. JPMorgan Chase & Co., Kohl's, KPMG, Google, LinkedIn, UEFA, Lego, City University of London, Copenhagen Airport, and many more.

We have a strong collaboration with Google Maps, and for several years, we have been a Google Maps Premier Partner.

At MapsPeople we value professionalism, creativity, and speed in an informal environment. 
We are 65+ dedicated employees who represent 16 different nationalities. To support our continued growth in 2020, we are recruiting a lot of new talent.

Application:

We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking on the 'Apply for this job'-button below. 

For more information, reach out to HR Business Partner, Mark Hellerup Knudsen on phone: +45 2227 2629 or makn@mapspeople.com.

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NOTE for candidates: To comply with European legislation regarding the processing of personal information (GDPR), we only accept applications and resumes via the MapsPeople career site (career.mapspeople.com). This means that only applications/resumes submitted via the career site are considered in the recruitment process. Applications and resumes sent to MapsPeople employees on e-mail are discarded without notice and without notification.
Be aware that some job sites that crawl our career site offer a "quick apply" button which in turn sends an email to us. Such e-mails are discarded and you will not receive a confirmation.

NOTE for headhunters/recruiting agencies: MapsPeople does not accept forwarding of any candidate resumes or candidate description from third parties including recruiting agencies or consultancy companies without an explicit and written agreement.
In case MapsPeople hires a candidate who has connected to MapsPeople or applied for a specific job via our career site (career.mapspeople.com) or by other means, MapsPeople cannot be held accountable as well as no fee or compensation what-so ever will be paid to any recruiting agency even if this recruiting agency has forwarded a resume for that same candidate without explicit and written agreement with MapsPeople.

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues

Workplace & Culture

We have the privilege of working daily with talented, passionate, and diverse colleagues. We enjoy working as a team and helping each other across departments as we see diversity to be our strength. It’s our sense of open and including communication that makes our workplace fun, innovative, and dynamic.

MapsPeople culture is based on trust, and it's a great blend of dedication to tasks and humour. Our culture is professional and goal-oriented while also having room for fun. When we achieve our goals, we celebrate! With diverse social events, we keep our culture strong.

MapsPeople culture can be seen in everything we do, it guides us anywhere anytime.

Already working at MapsPeople?

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@mapspeople.com
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