Senior Customer Success Manager

Do you have a proven track record in building and developing strong customer relationships, and a natural interest in operational excellence with technical products?

As we continue our growth in the Nordic region, we are now looking for a both commercial and technical minded colleague to take charge of our larger Nordic customers. 

Your job:

As a Customer Success Manager, you will be a part of the global sales operations team taking care of our existing Google Maps customers. You are a part of the whole customer life cycle and a key to developing strong relationships with customers. You are comfortable being in direct contact with customers to attain sales goals together.

You are responsible for account management where you master all the commercial aspects.  You will also take part in operational excellence activities. You provide excellent onboarding for new customers by being the point of contact and making sure that the onboarding plan is executed accordingly. You are able to Identify technical solutions, and willing to help the customer with their initial technical solutions. You have a technical interest, and the ability to help the customer understand the technical requirements and solutions all done in an empathetic fashion.  

You identify sales growth opportunities through proactive engagement with the customers, and you secure and close renewal opportunities. 

You challenge customers’ technical wishes and demands and give competent feedback. You’re the innovator that sees the possibilities for our customers while ensuring that the customers solution is sound in terms of technique and implementation.

In this role, you use your strong communication skills to ensure that communication is efficient both with customers as well as inside the company. You participate in the communication of product news etc.

Your primary tasks and responsibilities include:

  • Onboard new Google Maps customers
  • Follow up on renewals, encourage upsells and cross-sells
  • Customer engagement activities including creating new premium opportunities
  • To some point exercise technical first line support to customers in the onboarding phase 
  • Participate in business development regarding new technical solutions from a customer perspective 
  • Analyze the customer onboarding process with the aim of optimizing the onboarding process going forward
  • Work cross-functionally to build relationships between customers and the support team
  • Analyze customer data to create and maintain in-depth understanding of customer needs
  • You have relevant experience with Web, Android, and iOS solutions
  • You have experience with Google Maps and preferably other Google technologies

Your profile:

We expect you to have a relevant technical and/or commercial degree. You have at least 5 years of commercial account management experience and preferably experience from software/SaaS. In addition, you:

  • Have the ability to build and maintain strong relationships with various stakeholders
  • Master CRM-systems (we use Hubspot)
  • Have a track record in sales, and in managing and securing contract renewal and growth opportunities
  • Have experience in supporting sales and customer service
  • Communicate excellently in English, both in speech and in writing. Additional Scandinavian languages will be an advantage. 
  • Work independently in a changeable and fast-moving business environment
  • Have experience with being part of an international team, preferably combined with a matrix structure

On a personal level, you:

  • Have strong interpersonal skills
  • Have a commercial mindset
  • Are self-motivated and proactive
  • Are professional and conscientious
  • Are flexible and a team player
  • Are outgoing and global-minded
  • Tech-savvy - enjoys gadgets, tools, and systems that make life easier


Your expectations:

You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.

You can expect us to work together and pull together as a team.

You will experience modern office facilities with room for contemplation and an informal and dynamic company culture.

We offer a compensation package that matches your qualifications as well as flexitime, lunch, and retirement and healthcare plans.

MapsPeople - guiding you anywhere - anytime:

MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licencing products.

From our offices in Aalborg (HQ), Copenhagen, and Austin (USA), we strive to bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. JPMorgan Chase & Co., Kohl's, KPMG, Google, LinkedIn, UEFA, Lego, City University of London, Copenhagen Airport, and many more.

We have a strong collaboration with Google Maps, and for several years, we have been a Google Maps Premier Partner.

At MapsPeople we value professionalism, creativity, and speed in an informal environment. 
We are 60+ dedicated employees who represent 16 different nationalities. To support our continued growth in 2020, we are recruiting a lot of new talent.

Application:

We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking on the 'Apply for this job'-button below. 

For more information, reach out to HR Business Partner, Mark Hellerup Knudsen on: +45 2227 2629 or makn@mapspeople.com


NOTE for candidates: To comply with European legislation regarding the processing of personal information (GDPR), we only accept applications and resumes via the MapsPeople career site (career.mapspeople.com). This means that only applications/resumes submitted via the career site are considered in the recruitment process. Applications and resumes sent to MapsPeople employees on e-mail are discarded without notice and without notification.
Be aware that some job sites that crawl our career site offer a "quick apply" button which in turn sends an email to us. Such e-mails are discarded and you will not receive a confirmation.

NOTE for headhunters/recruiting agencies: MapsPeople does not accept forwarding of any candidate resumes or candidate description from third parties including recruiting agencies or consultancy companies without an explicit and written agreement.
In case MapsPeople hires a candidate who has connected to MapsPeople or applied for a specific job via our career site (career.mapspeople.com) or by other means, MapsPeople cannot be held accountable as well as no fee or compensation what-so ever will be paid to any recruiting agency even if this recruiting agency has forwarded a resume for that same candidate without explicit and written agreement with MapsPeople.

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Workplace & Culture

We have the privilege of working daily with talented, passionate, and diverse colleagues. We enjoy working as a team and helping each other across departments as we see diversity to be our strength. It’s our sense of open and including communication that makes our workplace fun, innovative, and dynamic.

MapsPeople culture is based on trust, and it's a great blend of dedication to tasks and humour. Our culture is professional and goal-oriented while also having room for fun. When we achieve our goals, we celebrate! With diverse social events, we keep our culture strong.

MapsPeople culture can be seen in everything we do, it guides us anywhere anytime.

Already working at MapsPeople?

Let’s recruit together and find your next colleague.

email
@mapspeople.com
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